Customer Stories Reliance Digital Workspace Ignites Seamless Efficiency, Collaboration, and Automation for OVH Energy 25% rise in knowledge-sharing culture 40% improvement in adapting to changing business needs 30% boost in daily productivity metrics 50% reduction in custom solution development cost 40% increase in customer service delivery Customer Name: OVH Energy Industry: Energy Services Location/Country: Lagos, Nigeria Solution: Digital Workspace Partner: Reliance Infosystems At the forefront of West Africa’s energy sector, OVH Energy takes pride in its role as a provider of extensive energy solutions, serving both individual customers and businesses. The organisation is committed to revolutionizing the energy value chain in the region, ultimately aiming to elevate standards of efficiency and drive sustainability. With a legacy of excellence, OVH Energy consistently demonstrates their dedication to innovation and customer-centric solutions. Their vision encompasses not only meeting the energy demands of today but also paving the way for a brighter, more efficient energy landscape in West Africa. Identifying the Blockers OVH Energy faced a series of pressing challenges that necessitated a transformation in their operations. Central to these challenges was the issue of complex and disconnected business processes, which had cast a shadow over their operations, leading to inefficiencies and impeding their ability to manage their diverse array of energy services effectively. Furthermore, OVH Energy was grappling with a significant inflexibility that hampered their responsiveness to changing market dynamics and evolving customer needs. This lack of agility created a hurdle in their quest to stay ahead of the curve in a fast-paced industry. Additionally, the organization faced an operational roadblock in the form of inefficient collaboration and communication. Their existing tools and processes were hindering effective knowledge sharing and teamwork within the company. It was evident that these challenges needed a comprehensive solution. A Paradigm Shift These collective challenges paved the way for OVH Energy to embark on a transformative journey by embracing Digital Workspace. Their goal was clear: to streamline their complex processes, enhance flexibility, and cultivate improved collaboration and communication, ultimately revitalizing the energy value chain across West Africa. The cornerstone of this significant shift is the Reliance Digital Workspace, a robust digital platform that empowered OVH Energy to swiftly address her urgent business needs. Embracing Reliance Digital Workspace The adoption of Reliance Digital Workspace represented a pivotal turning point for OVH Energy, effectively addressing their previously encountered challenges and significantly enhancing their operational framework. Streamlined Complex Processes for Efficiency One of the most striking benefits experienced by OVH Energy after embracing Reliance Digital Workspace was the remarkable streamlining of complex business processes. Disjointed operations that had previously hindered their efficiency and impeded the management of energy solutions were effectively streamlined. As a result, OVH Energy witnessed a notable 30% reduction in operational inefficiencies. This newfound efficiency did more than just boost their bottom line; it also expedited the delivery of energy solutions to customers. Complex tasks, previously time-consuming, were now executed with greater speed and agility. Enhanced Flexibility for Adaptation The adoption of Reliance Digital Workspace introduced a level of adaptability that OVH Energy had long sought. Her previous lack of flexibility was a significant obstacle to responding to market dynamics and evolving customer needs. With the new solution in place, the organization reported an impressive 40% improvement in their response time to customer requirements. This heightened adaptability meant that OVH Energy could stay nimble in the face of ever-evolving market dynamics, allowing them to promptly meet the diverse needs of their customer base. Improved Collaboration and Communication Inefficient collaboration and communication tools and processes had once stood as operational roadblocks for OVH Energy. Embracing Reliance Digital Workspace effectively transformed these challenges into strengths. The organization saw a 25% increase in knowledge sharing efficiency, and cross-team collaboration improved by a remarkable 35%. These enhancements not only streamlined internal operations but also fortified the foundation for delivering superior energy solutions to customers. The collaborative environment allowed for better idea sharing, quicker issue resolution, and a stronger collective knowledge base. “Since adoption of Digital workplace, business process automation has been seamless and efficient. Enhanced collaboration amongst staff improved and easy access to information and business processes.” — Habeeb Kolawole, Senior Officer Service Desk Enhanced Employee Engagement The positive changes brought about by Reliance Digital Workspace were not limited to operational aspects alone. Employee engagement and satisfaction levels experienced a noteworthy boost. The newfound efficiency, streamlined processes, and improved collaboration created a more engaging and satisfying work environment. Employees felt more empowered and equipped to accomplish their tasks effectively, which had a direct impact on their job satisfaction and overall morale. The Triumph of Transformation Reliance Digital Workspace was a game-changer for OVH Energy, reshaping their operations and propelling them toward a more efficient, collaborative, and agile mode of operation. These benefits were not just confined to the internal workings of the organization but also aligned seamlessly with OVH Energy’s commitment to transforming the West African energy value chain and delivering superior energy solutions. Interested in the possibility of optimizing your operations for greater efficiency and productivity with Reliance Digital Workspace? Schedule a Free Discovery call with our solutions specialist or learn more about its capabilities here. Similar Stories view all Lagos Bus Service Limited Lagos Bus Service Limited (LBSL), a visionary player in transport asset acquisition, operations and advisory services, has harnessed the power of digital transformation to revolutionize… Read More Ethiopian Airlines Ethiopian Airlines is a thriving pan-African airline based in Africa. The airline is one of Ethiopia’s largest employers and the largest airline in Africa in… Read More ZESCO ZESCO (Zambia Electricity Supply Corporation Limited) stands as a prominent state-owned entity within Zambia’s energy landscape. Read More

Customer Stories Revolutionizing Ethio Telecom Operations for Optimal Productivity with Reliance Digital Workspace 85% increase in telecommunication service efficiency 90% workforce productivity improvement 80% enhancement in workflow, cross-functional collaboration, and data-driven decision-making 75% reduction in investment costs for critical changes and scaling digital apps performance 0% physical installation costs Customer Name: Ethio Telecom Location: Ethiopia Industry: Telecommunication Business Problem: Ethio Telecom faced significant hurdles in internal communications and HR processes, specifically in the management of SharePoint collaboration issues and inefficiencies in their exit management system, leading to decreased efficiency and collaboration. Commercial Impact: The solutions deployed facilitated improved internal communications, a robust culture of collaboration, and a significant productivity boost by centralizing information sharing and management. Furthermore, process automation significantly reduced processing times and errors, enhancing the employee offboarding experience. Deal Size: $118,000 Partner: Reliance Infosystems Abstract The transformative digital solution implemented by Reliance Infosystems for Ethio Telecom redefined their internal operations, resolving critical inefficiencies within their digital workspace and HR processes. The strategic development of a SharePoint Intranet Portal, coupled with the deployment of Microsoft Viva, significantly improved collaboration and established a robust learning environment across the organization. A key achievement was the automation of the exit management process, which optimized the HR function by reducing processing times and errors. This pivotal project not only delivered immediate operational benefits but also laid a solid foundation for Ethio Telecom’s future innovation and efficiency, solidifying their stature in the telecommunications industry. Understanding the Problem Ethio Telecom, a major player in the telecommunications landscape, faced critical internal challenges that hindered its ability to operate efficiently and maintain its competitive edge. The company was grappling with outdated SharePoint functionalities which made collaboration on documents cumbersome. This was particularly problematic as it obstructed the seamless sharing of information, a fundamental requirement for a company with a vast and dynamic internal network. The organization’s desire to foster a learning culture was also hampered by the limitations of their existing digital workspace. The absence of an integrated platform for learning and development was a barrier to the cultivation of continuous improvement and professional growth among employees. Additionally, Ethio Telecom’s HR processes, specifically the exit management system, were beleaguered by inefficiencies. The manual and disjointed procedures not only resulted in prolonged processing times but also exposed the company to a higher rate of errors. These issues collectively led to a suboptimal experience for employees transitioning out of the company and disrupted the overall flow of HR functions. In summary, Ethio Telecom needed to digital transform her internal processes to suit the demands of a modern, fast-paced telecommunications industry and support the company’s growth and development objectives. How We Get The Job Done To tackle Ethio Telecom’s multifaceted business problem, a holistic and multifunctional digital solution was deployed. This encompassed several key components: SharePoint Intranet Porta The foundational element of the transformation was the development of a SharePoint intranet portal. This solution revamped Ethio Telecom’s digital workspace, providing a centralized and intuitive platform for information sharing and collaborative document management. It effectively addressed the previous difficulties experienced with SharePoint, enhancing the overall user experience. Microsoft Viva Implementation The deployment of Microsoft Viva was a strategic move to bolster Ethio Telecom’s learning culture and employee engagement. By leveraging this platform, Ethio Telecom could offer its employees advanced analytics, insights, and personalized experiences that enriched their work life, thus driving higher satisfaction and performance levels. Process Automation for HR Functions A significant leap forward was the automation of the exit management process. By transitioning this critical HR function to an automated system, Ethio Telecom significantly reduced processing times and errors, resulting in a smoother transition for employees during offboarding This multifaceted solution, tailored to Ethio Telecom’s specific challenges, not only streamlined communication and operational procedures but also elevated the employee experience. It provided the foundation for ongoing innovation and efficiency, ensuring that Ethio Telecom could maintain its competitive edge in the telecommunications sector. The deployment of these integrated systems has poised Ethio Telecom for future growth, equipped with a robust digital infrastructure for its evolving business needs. Reliance Market Differentiation Reliance Infosystems set itself apart in the competitive market by addressing Ethio Telecom’s challenges with a bespoke SharePoint intranet portal and Microsoft Viva implementation. Their approach was not solely tech-focused; it was a blend of innovation, deep industry understanding, and customer-centric problem-solving. Reliance’s ability to automate complex HR processes and enhance digital workspaces showcased a unique skill set that was tailored to the telecom sector’s specific needs. Their differentiation stemmed from a profound expertise in streamlining communications and fostering collaborative cultures through advanced technology. By delivering solutions that were both strategic and operationally transformative, Reliance enabled Ethio Telecom to leapfrog to a more efficient, cohesive, and innovative operational model. This has solidified Reliance’s reputation as a partner capable of crafting and executing complex digital solutions that yield substantial business value. Engagement with Microsoft Reliance Infosystems’ project with Ethio Telecom was enriched by the direct engagement with Microsoft, specifically through the involvement of Musa Thomas Phiri. His role was pivotal in aligning the deployed solutions with Microsoft’s best practices and ensuring that Ethio Telecom could fully leverage the capabilities of Microsoft 365 services. Phiri’s expertise facilitated a seamless integration of SharePoint Online and Microsoft Viva, contributing significantly to the project’s overall success and enabling Ethio Telecom to enhance their digital workspace and HR processes effectively. Unpack The Complexities Reliance Infosystems adeptly managed and simplified the deployment complexities for Ethio Telecom by leveraging a phased implementation strategy and the robust infrastructure of Microsoft 365. This approach allowed for systematic integration and user adoption, ensuring each solution component—from SharePoint enhancements to the introduction of Microsoft Viva—was seamlessly woven into Ethio Telecom’s existing operations. Continuous support and hands-on workshops facilitated a smooth transition, and preemptive planning ensured any potential disruption to daily operations was mitigated. The result was an efficient deployment that delivered on the promise of a modernized, cohesive digital environment for Ethio Telecom. Customer Name: Ethio Telcom Industry: Telecommunication sector Location/Country: Addis Ababa, Ethiopia Solution: Digital Workspace Partner: Reliance Infosystems Ethio Telecom, the state-owned telecommunications provider of Ethiopia, stands as a cornerstone of the nation’s telecommunications landscape. With a wide spectrum of services that encompass fixed-line, mobile, and internet offerings for individuals and businesses, Ethio Telecom plays a pivotal role in facilitating communication and connectivity across the country. As a major telecommunications provider, it serves a significant portion of Ethiopia’s population and businesses, thus underlining its central importance in the nation’s telecommunications sector. Unveiling the Challenges Ethiopia’s foremost telecommunications provider encountered a set of compelling challenges that necessitated a transformation in her operations. Among these challenges, limited access to essential applications and tools for the entire workforce took center stage. This scarcity created a bottleneck, hindering the efficiency of work processes and collaboration within the organization. In an industry where access to crucial applications is paramount, these challenges were causing operational setbacks that demanded swift resolution. The transition to digital tools, while holding immense potential, posed an additional challenge in the form of technical expertise requirements. Not all employees possessed the requisite technical skills to swiftly adopt and harness the power of these tools, potentially causing disparities in their adoption across the organization. This challenge required careful consideration, as making digital solutions accessible to all team members was imperative. Furthermore, Ethio Telecom grappled with inefficiencies in collaboration and communication. The existing tools and processes were falling short of the efficient knowledge sharing and teamwork needed within the telecommunications sector. Effective collaboration is the bedrock of any telecommunications provider, and these impediments were hampering the organization’s ability to thrive in this dynamic industry. A Paradigm Shift Taken together, these challenges served as a stark reminder of the pressing need for a comprehensive solution that could enhance accessibility, usability, and collaboration within Ethio Telecom. The adoption of Digital Workspace emerged as the logical choice, aiming to break down the barriers and streamline operations. It was designed to ensure that employees of all technical backgrounds could effectively engage with these digital tools, thereby fostering a more connected and efficient Ethio Telecom. This transformation was pivotal in positioning the organization to meet the ever-evolving demands of Ethiopia’s telecommunications industry. Embracing Reliance Digital Workspace Ethio Telecom embarked on a transformative journey with the adoption of Reliance Digital Workspace. This strategic move addressed a series of critical challenges and ushered in a host of benefits that profoundly redefined their approach to operations. Seamless Collaboration One of the most striking benefits that Ethio Telecom experienced following the adoption of Digital Workspace was the enhancement of collaboration. The solution seamlessly integrated various tools, providing a centralized platform where team members could collaborate efficiently. This shift not only improved internal teamwork but also elevated the organization’s capacity to collaborate with external stakeholders. The efficiency of collaboration played a pivotal role in advancing their telecommunications services and catering to the diverse needs of their customers. Redefining Productivity Digital Workspace made a notable impact on productivity within Ethio Telecom. By centralizing information management and streamlining work processes, the solution effectively reduced operational inefficiencies. This translated to a remarkable 30% increase in daily task completion rates. Employees found themselves accomplishing more in less time, which not only amplified their personal job satisfaction but also translated to faster response times for customer requirements. In an industry as dynamic as telecommunications, this boost in productivity was a game-changer. Promoted Flexibility The adoption of Digital Workspace promoted a heightened level of flexibility in Ethio Telecom’s operations. Team members found it easier to adapt to the new tools and workflows, making the transition smoother and less disruptive. This adaptability was essential in the telecommunications sector, where the ability to swiftly respond to changing market dynamics and customer requirements is of paramount importance. Digital Workspace empowered Ethio Telecom to navigate these shifts with agility, ensuring that they could promptly meet the diverse needs of their customer base. “The digital workspace has transformed the way people work, enabling seamless collaboration, enhancing productivity, and promoting flexibility. Its integration of tools, mobility, and centralized information management make it a valuable asset for individuals and organizations alike.” — Tariku Yabshe Chiksa, System Administrator Specialist Centralized Information Management Digital Workspace introduced a centralized platform for information management, making critical data and knowledge more accessible to the organization. Team members spent 25% less time searching for information, as data was efficiently organized and readily available. This transformation streamlined operations and reduced the chances of errors caused by fragmented data management. Improved Mobility The adoption of Digital Workspace ushered in a new level of mobility for Ethio Telecom. Team members could access the platform from various locations, enabling remote work and flexible work arrangements. This not only contributed to a more engaged and satisfied workforce but also enhanced the organization’s resilience in the face of various operational challenges. The Triumph of Transformation Overall, the adoption of Digital Workspace was a transformative moment for Ethio Telecom, reshaping their operations and propelling them toward a more efficient, productive, and agile mode of operation. These benefits were not just confined to internal workings but also aligned seamlessly with Ethio Telecom’s commitment to providing superior telecommunications services to their diverse customer base. Interested in the possibility of optimizing your operations for greater efficiency and productivity with Reliance Digital Workspace? Schedule a Free Discovery call with our solutions specialist or learn more about its capabilities here. Similar Stories view all NOSAK Nosak Group is a Nigerian organization with industry-leading diversified interests. They provide vital solutions to the retail, agriculture, finance, logistics, real estate industries and more. Read More NNFEMS NNFEMs Group is a prominent Nigerian company dedicated to serving the beauty, personal care, home care, and baby care needs of the African family. Read More Vetiva Vetiva Capital is a thriving pan-African financial services company located in the heart of Lagos, Nigeria. The group has several subsidiaries which provide dedicated financial… Read More

Customer Stories FCSL Asset Management Achieves Seamless Collaboration and Efficiency with Digital Workspace 60% significant increase in employee productivity 80% of personnel confirms smooth solution adoption 85% increase in cross-collaboration and data-driven decision making 65% boost in overall customer service delivery Customer Name: FCSL Asset Management Company Industry: Financial ServicesLocation/Country: Lagos, Nigeria Solution: Digital Workspace Partner: Reliance Infosystems FCSL Asset Management Company is a prominent player in the financial services industry, specializing in offering a wide range of investment management and financial advisory services. With a strong commitment to optimizing client wealth and financial well-being, FCSL Asset Management Company caters to both individual and institutional clients. As a leading company in the financial sector, they provide comprehensive solutions designed to enhance financial growth and security. FCSL Asset Management Company operates in a diverse and dynamic industry, where precise decision-making and effective financial strategies are paramount. Unveiling the Challenges At a crucial time when FCSL Asset Management Company aimed to scale to service its growing customer base, the organisation discovered a gap in employee productivity, collaboration which directly impact on their overall performance, slowing down time to achieve company goals. In specifics, the challenges included: Inefficient Collaboration and Communication: FCSL Asset Management struggled with inefficient collaboration and communication among its teams and employees. This lack of effective communication was likely hindering their ability to work together seamlessly and respond to client needs promptly. Data Fragmentation and Information Retrieval: The company grappled with data fragmentation and difficulty in finding critical information. This issue can be a significant impediment in the financial services sector, where quick access to accurate data is crucial for making informed investment decisions. Integration Challenges: FCSL Asset Management had concerns about integrating the Digital Workspace solution with their existing systems. While they appreciated the seamless integration with Microsoft tools, there were still perceived barriers related to technical expertise and usability. Usability Concerns: Some members of their team expressed challenges in adapting to the Digital Workspace solution. Usability issues can impact productivity and hinder the adoption of new technologies. These pain points underscore the significance of FCSL Asset Management’s decision to seek a solution like Digital Workspace to address these challenges and enhance their operational efficiency and client service quality. A Paradigm Shift Facing these challenges head-on, FCSL Asset Management found a catalyst for change in its collaboration with Reliance Infosystems. The cornerstone of this transformation is the Reliance Digital Workspace, a robust digital platform that empowered FCSL Asset Management to streamline content management, automate mundane processes, and facilitate seamless information access, empowering their journey towards business scalability and success. Embracing Reliance Digital Workspace With the Reliance Digital Workspace, FCSL Asset Management experienced significant increase in its employee performance, operations and customer satisfaction. Perhaps the most outstanding experience at the adoption phase was the minimal disruptions faced during implementation. The seamless transition allowed for uninterrupted operations, minimizing downtime and operational hiccups. It was a welcome change, one that kept their eye on the prize: increased productivity and agility. Transforming Employee Experience The journey was not just about numbers and operations; it was about people. User satisfaction was a key component of their success story. The user-friendly interface of the Digital Workspace was instrumental in effective adoption and utilization.Employees easily embraced this transformation. Improved collaboration, a surge in efficiency, and automation in their daily tasks were met with enthusiasm. The result was an impressive 85% increase in productivity, aligning perfectly with their core business objectives. “The feature we make use of most often on the Workspace is the banner and then the LOB Apps. My overall experience with the Reliance Digital Workspace is great!” — Laolu Olufowote, Cybersecurity Analyst “> Seamless Integration with Existing Systems The Digital Workspace was not isolated; it seamlessly integrated with their existing tools, making critical information accessible and streamlining workflow processes. This integration was a pivotal aspect, contributing to smoother operations and data management, enhancing their agility and scalability. Redefining Productivity With improved collaboration, efficiency, and automation, FCSL Asset Management experienced a boost in overall productivity. Employees were able to work more efficiently, focus on core business activities that directly impacts turnover rate. Holistically, this resulted in better service delivery to clients and improved internal operations. Continuous Support The best fit adoption strategy to simplify the users experience on a new platform. FSL Asset Management was able to leverage access continuous customer support provided during and after deployment, ensuring a successful transition and ongoing operational support. Overall, the adoption of the Digital Workspace solution significantly improved collaboration, efficiency, and productivity for FCSL Asset Management. These outcomes directly contributed to their ability to optimize client wealth and financial well-being, aligning perfectly with their core business objectives. The Triumph of Transformation In the fast-paced world of finance, staying ahead requires more than just knowledge and experience; it demands innovation, adaptability, and the ability to harness cutting-edge technologies. FCSL Asset Management understood this well. They sought a solution that not only addressed their challenges but also promised tangible business value. Their journey with Reliance Digital Workspace became more than just a technology adoption; it became a narrative of transformation and impact. Interested in the possibility of optimizing your operations for greater efficiency and productivity with Reliance Digital Workspace? Schedule a Free Discovery call with our solutions specialist or learn more about its capabilities here. Similar Stories view all NNFEMS NNFEMs Group is a prominent Nigerian company dedicated to serving the beauty, personal care, home care, and baby care needs of the African family. Read More Lagos Bus Service Limited Lagos Bus Service Limited (LBSL), a visionary player in transport asset acquisition, operations and advisory services, has harnessed the power of digital transformation to revolutionize… Read More OVH Energy At the forefront of West Africa’s energy sector, OVH Energy takes pride in its role as a provider of extensive energy solutions, serving both individual… Read More

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Low-code signals 2023 - Microsoft Power Platform Blog

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OVH Energy

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Ethio Telecom

Ethio Telecom, the state-owned telecommunications provider of Ethiopia, stands as a cornerstone of the...

FCSL

FCSL Asset Management Company is a prominent player in the financial services industry, specializing...

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