AirtelTigo’s strive to reduce carbon footprint Reliance Infosystems’ role in AirtelTigo’s mission to build efficient processes that reduce carbon footprint where every phone call smiled at the environment. Industry : Telecommunications Business Problem Traditional manual paper processes combined with on-premises data storage result in high operational costs, delays, and an elevated carbon footprint due to excessive printing. Microsoft Solution Microsoft Power Platform Microsoft Partner Cloudware Ghana and Reliance Infosystems Abstract AirtelTigo collaborated with Reliance Infosystems to reduce its carbon footprint by modernizing its Applications and Data platforms. This initiative significantly reduced paper usage by over 90% and improved the procurement process by more than 50%. By leveraging Microsoft’s Power Platform, AirtelTigo streamlined operations, expanding its reach to underserved communities while saving costs associated with on-premises data storage. The partnership exemplifies a commitment to environmental sustainability and efficient processes. With ongoing engagement and workshops with Microsoft, the solution aims to scale further within the financial services industry, driving digital transformation and reducing reliance on paper forms. Understanding The Problem About 50% of rural community dwellers in Ghana lack internet access, hindering their economic, social, and overall development in our increasingly digital world. AirtelTigo recognized this challenge and sought to scale their infrastructure rapidly to address it. Additionally, they aimed to expand their offerings, requiring broader coverage for new market ideas to thrive. To achieve this, they decided to modernize key infrastructure processes, specifically procurement and requisition. This shift from slow traditional methods aimed to enhance inclusivity, stakeholder visibility, and overall efficiency. Furthermore, AirtelTigo aimed to reduce their carbon footprint by minimizing paper usage and on-premises data storage costs. Reliance (and Cloudware) joined forces with AirtelTigo, guided by Microsoft, to modernize these critical processes using the Power platform through engagement workshops and guidance sessions. Solution Deployed To address this challenge, we adopted a systematic approach to decompose the problem and outline a clear path towards an automated, streamlined operation: Needs Assessment We began with a thorough analysis of AirteTigo’s existing manual processes to understand the specific pain points, bottleneck operations in the Procurement, and identify opportunities for automation and efficiency gains. Solution Design Based on the needs assessment, we designed a bespoke solution leveraging the Power Platform, specifically Power Apps for application development and Power Automate for workflow automation. This approach was chosen for its flexibility, scalability, and integration capabilities, allowing for a tailored fit to AirteTigo’s unique operational requirements. Implementation and Integration We developed and deployed custom applications using Power Apps, transforming key manual processes into automated workflows. Power Automate was instrumental in connecting these applications with existing systems, ensuring seamless data flow and process integration across the organization. Training and Adoption Recognizing the importance of user buy-in for the success of the new systems, we conducted comprehensive training sessions for AirteTigo’s staff. This ensured a smooth transition to the new automated processes and fostered an environment of continuous improvement and innovation. Policy Implementation To sustain the momentum of digital transformation, we assisted AirteTigo in establishing a policy that mandates the use of the Power Platform for all future application development, ensuring long-term commitment to modernization and efficiency. By meticulously decomposing the problem and executing a tailored solution path, we successfully transitioned AirteTigo from a state of manual, disjointed processes to a streamlined, automated operation. The result was clear: procurement activities are now seamless and streamlined, including approvals, shortening procurement cycles. This made AirteTigo more capable of swiftly responding to the increasing need for data access. It equally achieved its carbon footprint reduction by automating all processes that require paper. Reliance Market Differentiation Reliance (and Cloudware) stands out for its dedication to assisting customers in digital transformation, forming robust partnerships that drive mutual success. Collaborating closely with clients, we identify opportunities and introduce value-adding services, aligning our goals with theirs. This customer-centric approach sets us apart as we make their mission our own, focusing on understanding their pain points and delivering tailored solutions. Rather than just selling solutions, we prioritize fit and utilize a data-driven approach for effective problem-solving. Our commitment to digital transformation and exceptional customer experience has earned us prestigious awards. In 2021, we were honored as the Digital Transformation Company of the Year by the Beacon of Information & Communications Technology. Additionally, in 2023, we received the Business Transformation Company of the Year award at the 14th Africa’s Beacon of ICT Merit and Leadership Awards. Furthermore, our continuous recognition as Microsoft Partner of the Year in various countries for six consecutive years highlights our industry leadership and unwavering dedication to customer satisfaction. These accolades underscore our remarkable achievements in digitally transforming businesses, driving cost savings, efficiency improvements, and productivity enhancements for our customers. Engagement with Microsoft AirtelTigo stands out as one of Ghana’s top telecom service providers, renowned for its constant innovation and commitment to simplicity in everyday life. With a strong focus on community and environmental responsibility, alongside a drive for continuous improvement, AirtelTigo sought a technology partner that shared and supported their mission. Reliance Infosystems (Cloudware) emerged as the ideal choice, thanks to our understanding of their vision and our capability to deliver desired outcomes. The partnership was primarily led by our team, providing clarity on the value proposition and showcasing our expertise in implementing desired workloads, with active support from Microsoft throughout the sales cycle. Notably, our specialization in Low Code solutions was highlighted, with invaluable guidance from Microsoft’s Oluwaremilekun Olowu during customer interactions. Today, AirtelTigo enjoys a reduced carbon footprint through paper elimination and increased operational efficiency due to business process automation, marking a significant milestone in our collaborative journey. Removing Deployment Complexities During the listen and consult stage, we carefully identified AirtelTigo’s procurement bottleneck and its significant impact on operations, along with their concerns regarding the excessive paper usage compromising their sustainability goals. Moving to the inspire and design phase, we demonstrated our deep understanding of their challenges and proposed the Power Platform as a comprehensive solution. Collaborating closely with process owners and incorporating design thinking principles, we ensured that user adoption would be seamless. Our solution design was crafted to maintain familiarity for users while injecting innovation to optimize the system entirely. Leveraging Power Automate, we offered multiple approval options, both within the app and via email, ensuring a seamless process for users to take action anytime, anywhere. Similar Stories view all Vetiva Vetiva Capital is a thriving pan-African financial services company located in the heart of Lagos, Nigeria. The group has several subsidiaries which provide dedicated financial… Read More FCSL FCSL Asset Management Company is a prominent player in the financial services industry, specializing in offering a wide range of investment management and financial advisory… Read More AirtelTigo AirtelTigo’s strive to reduce carbon footprint Reliance Infosystems’ role in AirtelTigo’s mission to build efficient processes that reduce carbon footprint where every phone call smiled… Read More

BICA’s Leap Forward with Dynamics 365 Customer Insights (Marketing) Industry : Professional Association Customer Name: Botswana Institute of Chartered Accountants Business Problem: Inefficient bulk email system Commercial Impact: Improved communication efficacy, enhanced member engagement Social Impact: Strengthened professional community connections Solution: Microsoft Dynamics 365 customer insights (Marketing) Partner: Reliance Infosystems Deal Size: $48,600 Abstract In the rapidly evolving landscape of professional associations, the need for effective communication and member engagement has never been more critical. Recognizing this imperative, the Botswana Institute of Chartered Accountants (BICA), headquartered in Gaborone, Botswana, embarked on a strategic initiative to overhaul its member communication systems. This endeavor was aimed at addressing the significant challenges that were impeding its ability to effectively reach and engage its diverse and geographically dispersed membership base of 7,000 professionals. Historically, BICA faced considerable operational inefficiencies stemming from its reliance on outdated email distribution systems. These systems were plagued by limited scalability, security vulnerabilities, and compliance risks, which collectively hindered BICA’s ability to communicate effectively. The challenges were multifaceted: from the inability to send bulk emails without encountering bottlenecks, to the looming threat of data breaches compromising member information, and the pressing need to adhere to stringent regulatory standards for communication. These obstacles not only impeded the organization’s operational efficiency but also significantly detracted from its capacity to maintain robust engagement with its members. In a bold move to address these challenges, BICA partnered with Reliance Infosystems, a leading provider of technology solutions, to implement Microsoft Dynamics 365 Customer Insights (Marketing). This strategic partnership was driven by the shared objective of leveraging cutting-edge technology to streamline BICA’s operations and enhance its market position. Microsoft Dynamics 365 Customer Insights (Marketing) emerged as the solution of choice, offering a comprehensive suite of tools designed to automate bulk email distribution and refine communication strategies through advanced analytics, segmentation, and targeted campaigns. Understanding The Problem The Botswana Institute of Chartered Accountants encountered significant operational challenges with its prior email distribution system, impacting its ability to communicate effectively with its membership. These challenges not only affected the organization’s efficiency but also its engagement with members. One challenge BICA faced was limited scalability. The existing system could not handle the volume of emails required to reach BICA’s entire 7,000-member base, leading to communication bottlenecks and an inability to scale the organization’s growth. Also, there was the challenge of security vulnerabilities because the reliance on an inadequate email distribution platform posed potential security risks, including data breaches and unauthorized access, jeopardizing the privacy and integrity of member information. Furthermore, BICA’s geographically dispersed membership across various locations made it crucial to have an efficient and reliable means of communication. The existing system’s limitations severely hampered this, leading to incomplete communication where vital updates and information could not reach all members, affecting the organization’s transparency and trust. In addition, the inability to send bulk emails efficiently led to delays in disseminating essential information, impacting members’ responsiveness to industry changes and BICA’s initiatives. Finally, navigating the complex landscape of email communication compliance, especially for bulk email distribution, added another layer of difficulty, with the organization at risk of non-compliance with regulations. These challenges collectively hindered BICA’s operational efficiency and its ability to maintain robust engagement with its vast and varied membership. The need for a modern, scalable, and secure solution was clear, prompting the move to implement Microsoft Dynamics 365 Customer Insights (Marketing) with the assistance of Reliance Infosystems. Solutions Deployed Reliance Infosystems crafted a comprehensive solution utilizing Microsoft Dynamics 365 Customer Insights (Marketing) , focusing on automating bulk email distribution and improving communication strategies. This solution included: Streamlined a Management Microsoft Dynamics 365 Customer Insights (Marketing) enabled BICA to centralize and streamline the management of communication devices and platforms. This centralization led to an estimated 40% reduction in time spent managing communication tools, allowing staff to focus on strategic tasks rather than administrative duties. Reduction in device management time by approximately 40%. Increase in the efficiency of communication channel utilization by over 50%, as indicated by more consistent message delivery and reduced downtime. Robust Access Control and Compliance The solution’s robust access control and compliance capabilities significantly lowered the risk of data breaches and non-compliance incidents. BICA observed a notable decrease in unauthorized access attempts, with zero successful breaches reported post-implementation. Compliance with data protection regulations avoided potential fines and reinforced BICA’s reputation for data security. Zero successful data breaches post-implementation, compared to historical incidents. 100% compliance with relevant data protection regulations, eliminating the risk of fines and legal sanctions. Enhanced member trust, as reflected in a 30% increase in positive feedback regarding data security practices. Advanced Cybersecurity Measures By adopting advanced cybersecurity measures within Dynamics 365, BICA enhanced the security of its member information manifold. This led to an enhanced trust level among members and stakeholders concerning the protection of sensitive data. The cybersecurity enhancements were pivotal in defending against an increasingly sophisticated cyber threat landscape. An increase in cybersecurity threat detection and neutralization by over 70%, ensuring the integrity and confidentiality of sensitive data. Member confidence in data security improved, with a survey indicating a 60% increase in member satisfaction regarding information security. Data Protection and Enhanced Outreach The deployment of targeted and segmented communication strategies via Microsoft Dynamics 365 Customer Insights (Marketing) allowed for a more personalized and engaging member experience. This strategy resulted in a significant increase in member engagement rates, with a noticeable reduction in unsubscription rates, indicating higher content relevance and value to the members. Member engagement rates, as measured by open and click-through rates of emails, improved by over 45%. Unsubscription rates decreased by 25%, suggesting higher content relevance and member satisfaction with the communications received. A 35% increase in event attendance and participation rates, attributed to more effective and targeted outreach efforts. Unique value Proposition In guiding the Botswana Institute of Chartered Accountants (BICA) through the transformative adoption of Microsoft Dynamics 365 Marketing, Reliance Infosystems leveraged a comprehensive approach grounded in change management principles, particularly drawing upon John P. Kotter’s 8 Steps to Accelerate Change. This methodology proved instrumental in aligning BICA’s internal processes and culture with the demands of a modern, digital-first landscape. Here’s an expanded view of how Reliance Infosystems facilitated this transition: Establishing a Sense of Urgency Reliance Infosystems initiated the process by collaborating with BICA’s leadership to articulate a clear vision for the need for change. Highlighting the inefficiencies of the existing email system and the potential for enhanced member engagement and compliance through Dynamics 365 Marketing helped establish a sense of urgency. This was achieved through data-driven presentations and discussions that showcased the gap between current capabilities and the possibilities offered by adopting the new solution. Forming a Powerful Coalition Understanding the importance of buy-in at all levels, Reliance Infosystems and BICA leadership formed a coalition of key stakeholders across the organization. This group included department heads, IT staff, and influential members who were seen as change champions within the organization. This coalition worked collaboratively to advocate for the change, leveraging their influence to inspire and motivate wider organizational buy-in. Creating a Vision for Change Together, Reliance Infosystems and BICA crafted a compelling vision for what adopting Dynamics 365 Marketing could achieve. This vision was framed not just in terms of technological improvement but also how it would enhance member satisfaction, ensure compliance, and secure data protection. This clear, forward-looking Communicating the Vision The vision was communicated throughout BICA using various channels to ensure all members understood not only the nature of the change but also its benefits. Reliance Infosystems facilitated workshops, training sessions, and demonstrations to demystify the technology and address any concerns. This comprehensive communication strategy helped minimize resistance and foster a culture of openness to change. Empowering Broad-based Action Recognizing the potential for resistance to change, especially in an organization with established procedures, Reliance Infosystems worked to remove obstacles that could impede the adoption of Dynamics 365 Marketing. This involved streamlining approval processes, ensuring adequate training resources were available, and providing continuous support to address technical challenges as they arose. Generating Short-term Wins To maintain momentum and demonstrate the value of the new system, Reliance Infosystems focused on achieving quick wins. These included successful pilot email campaigns that showed improved engagement rates and enhanced data security features that bolstered confidence in the system. Celebrating these wins helped build confidence in the change initiative and showcased the tangible benefits of the new solution. Consolidating Gains and Producing More Change With each success, Reliance Infosystems and BICA leveraged the momentum to drive further adoption and optimization of Dynamics 365 Marketing. They continuously sought feedback from users to identify areas for improvement, ensuring the solution was fully aligned with BICA’s needs and that the organization was leveraging all available features to the fullest extent. Anchoring New Approaches in the Culture Finally, the new practices and technologies were anchored into BICA’s culture through ongoing training and development programs. Reliance Infosystems helped embed the value of data-driven decision-making, continuous improvement, and compliance adherence into the fabric of BICA’s operations. This ensured that the changes made through the adoption of Dynamics 365 Marketing were sustainable and became a permanent part of BICA’s operational ethos. Through this methodical and collaborative approach, Reliance Infosystems not only addressed BICA’s immediate technological needs but also facilitated a cultural shift towards more agile, data-driven operations. This transition laid the groundwork for continuous innovation and improvement, positioning BICA at the forefront of technological adoption in the professional association sector. Engagement with Microsoft Strategic guidance from Hakeem Adewale, Microsoft’s Customer Lifecycle Manager, enriched the collaboration, providing insights into market dynamics and customer value, which were crucial for the project’s success. Business & Digital transformation The journey of the Botswana Institute of Chartered Accountants towards a streamlined and efficient communication system encountered significant complexities. The existing system’s limitations posed challenges not just in terms of scalability and security but also in the seamless integration of a modern solution like Microsoft Dynamics 365 Customer Insights (Marketing). Recognizing these challenges, Reliance Infosystems and BICA embarked on a strategic path to eliminate these deployment complexities. Strategic Planning and Customization Understanding the unique requirements of BICA, Reliance Infosystems crafted a tailored implementation plan for Microsoft Dynamics 365 Customer Insights (Marketing) . This plan considered BICA’s need for bulk email distribution, member segmentation, and compliance with data protection regulations. Change Management and Training A key factor in simplifying the deployment was addressing the human aspect of technological change. Reliance Infosystems implemented a comprehensive change management strategy, ensuring BICA’s staff were well-prepared and trained. This strategy facilitated smooth transition and adoption, reducing resistance, and enhancing user competency. Technology Integration and Testing To ensure a seamless integration with BICA’s existing infrastructure, Reliance Infosystems meticulously configured Microsoft Dynamics 365 Customer Insights (Marketing) . Rigorous testing phases were conducted to identify and rectify potential issues before going live, ensuring that the deployment was smooth, and that the system operated efficiently from day one. Ongoing Support and Optimization To ensure a seamless integration with BICA’s existing infrastructure, Reliance Infosystems meticulously configured Microsoft Dynamics 365 Customer Insights (Marketing) . Rigorous testing phases were conducted to identify and rectify potential issues before going live, ensuring that the deployment was smooth, and that the system operated efficiently from day one. The journey of the Botswana Institute of Chartered Accountants towards a streamlined and efficient communication system encountered significant complexities. The existing system’s limitations posed challenges not just in terms of scalability and security but also in the seamless integration of a modern solution like Microsoft Dynamics 365 Customer Insights (Marketing) . Recognizing these challenges, Reliance Infosystems and BICA embarked on a strategic path to eliminate these deployment complexities. BICA’s initiative, powered by Reliance Infosystems and Microsoft’s Microsoft Dynamics 365 Customer Insights (Marketing) , exemplifies how digital transformation can address communication challenges within professional associations. This case study showcases the strategic use of technology to improve operational efficiency and member engagement, setting a benchmark for similar organizations worldwide. Testimonials “BICA’s collaboration with Reliance Infosystems and Microsoft to deploy Microsoft Dynamics 365 Customer Insights (Marketing) has transformed our member communication, enabling us to efficiently reach our 7,000 members. Reliance’s tailored approach and expertise, supported by strategic insights from Microsoft, have been pivotal. This partnership not only streamlined our processes but also reinforced our commitment to innovation and compliance, enhancing BICA’s engagement and setting a benchmark in the professional association sector in Botswana.” Mr. Oarabile Sedigeng – IT Manager Similar Stories view all

Daystar Energy Optimises Employee Performance and Supply Chain Management Industry : Energy Customer Name: Daystar Energy Solutions Business Problem: Inefficient Operations and service delivery. Commercial Impact: Improved customer satisfaction/ Employee Performance Social Impact: Sustainable Energy Delivery Solution: Dynamics 365 Business Central, Sales and Customer Service Partner: Reliance Infosystems Deal Size: N86,886,000 Abstract Prominent in the sustainable energy sector and operating across seven African countries, Daystar Energy recognized the pressing need to bolster its operational efficiency, refine its supply chain management, and elevate its customer service capabilities. To address these challenges, the company turned to cloud technology for innovative solutions. By integrating Microsoft Dynamics 365 Business Central, Dynamics 365 Sales, and Customer Service, the organization was able to streamline its operations across crucial departments. This included Human Resources, where the company optimized employee management; Project Management, where it enhanced project oversight and execution; Finance, where financial processes were streamlined; and Supply Chain Management, where inventory and procurement processes were improved. Such integration led to more efficient workflows and a more cohesive operational structure. This strategic adoption of a comprehensive Enterprise Resource Planning (ERP) solution significantly transformed Daystar Energy’s entire operational framework. The company was empowered to improve lead nurturing, enhance customer engagement strategies, and achieve more favorable deal outcomes. The enhanced capabilities in customer service and sales allowed for better communication with clients and a more personalized approach to meeting their needs, ultimately contributing to increased customer satisfaction and loyalty. Understanding The Problem Daystar Power Energy’s expansion to seven African countries demanded a restructuring of its operational model to effectively scale and cater to customers’ needs across diverse geographical locations. This growth presented new challenges that required a comprehensive solution approach. Shortages and Delay in Materials Supply To offer clean and sustainable energy solutions to its African customers, Daystar Power collaborates with leading suppliers of solar panels, inverters, and batteries. However, the company faced delays in the delivery of these essential materials, impacting the timely completion of customer projects. By implementing Dynamics 365 Business Central, the energy provider automated the planning and delivery schedules of solar materials. This automation eliminated low inventory issues and improved project execution efficiency. Employee Inefficiencies With an expanding customer base, it became crucial to relieve the team from cumbersome and repetitive tasks, enabling them to focus on core business activities. Leveraging Dynamics 365 Business Central, Daystar Power automated routine activities across various workforce units, including human resource management, leading to increased productivity and efficiency. Sales Engagements The energy company also needed to design personalized marketing journeys for its widely dispersed audience. This required attracting, nurturing, and converting the targeted audience effectively. Dynamics 365 Sales solution was employed to identify and map strategic paths for customer engagements, which significantly shortened the deal cycle and improved sales efficiency. Customer Experience Retention and customer loyalty were top priorities for Daystar Power. Emphasis was placed on delivering exceptional experiences to customers at every touchpoint with the organization. This was successfully achieved through the capabilities of Dynamics 365 Customer Service solution, enhancing overall customer satisfaction and loyalty. Shortages and Delay in Materials Supply To offer clean and sustainable energy solutions to its African customers, Daystar Power collaborates with leading suppliers of solar panels, inverters, and batteries. However, the company faced delays in the delivery of these essential materials, impacting the timely completion of customer projects. By implementing Dynamics 365 Business Central, the energy provider automated the planning and delivery schedules of solar materials. This automation eliminated low inventory issues and improved project execution efficiency. Employee Inefficiencies With an expanding customer base, it became crucial to relieve the team from cumbersome and repetitive tasks, enabling them to focus on core business activities. Leveraging Dynamics 365 Business Central, Daystar Power automated routine activities across various workforce units, including human resource management, leading to increased productivity and efficiency. Sales Engagements The energy company also needed to design personalized marketing journeys for its widely dispersed audience. This required attracting, nurturing, and converting the targeted audience effectively. Dynamics 365 Sales solution was employed to identify and map strategic paths for customer engagements, which significantly shortened the deal cycle and improved sales efficiency. Customer Experience Retention and customer loyalty were top priorities for Daystar Power. Emphasis was placed on delivering exceptional experiences to customers at every touchpoint with the organization. This was successfully achieved through the capabilities of Dynamics 365 Customer Service solution, enhancing overall customer satisfaction and loyalty. Solution Deployed To address the identified business challenges, a combination of cloud technologies was recommended to provide a robust and long-term solution that could cater to both enterprise resource planning and customer relationship management requirements for Daystar Power. Dynamics 365 Business Central For managing energy projects, and financials, and collaborating with contractors and project owners, Dynamics 365 Business Central was implemented as a comprehensive one-cloud platform. This platform offers 360-degree coverage of Daystar’s end-to-end operations. With this solution, the organization can efficiently manage projects, track project costs, and ensure optimal project delivery. Dynamics 365 Sales The implementation of Microsoft Dynamics 365 Sales was essential to streamline Daystar’s sales process. This solution enables the organization to leverage insights and quality data for effective customer engagement. By utilizing data-driven strategies, marketing investments were maximized, ensuring that all campaigns were targeted and efficient. Dynamics 365 Customer Service To provide personalized and intelligent support, Dynamics 365 Customer Service was employed. By unifying data on a central platform, Daystar Power can now deliver consistent and exceptional customer experiences. This approach aims to exceed customer expectations and foster long-term customer loyalty. Overall, the integrated deployment of Dynamics 365 Business Central, Dynamics 365 Sales, and Dynamics 365 Customer Service has provided Daystar Power with a cohesive and efficient solution to its operational and customer management challenges. Reliance Market Differentiation Reliance Infosystems is steadfast in its commitment to aiding customers in leveraging digital technology to revolutionize their operations. Our emphasis on fostering dependable partnerships propels the attainment of shared goals, positioning us as a reliable catalyst for digital innovation. Our proficiency in assisting organizations to capitalize on cloud opportunities and harness the capabilities of Microsoft Dynamics 365 technology distinguishes us in the competitive landscape. This dedication to excellence has been acknowledged with prestigious awards, including the Business Transformation Provider of the Year for Nigeria, which we received in September 2023. Moreover, our extensive experience is further underscored by our international presence and consistent recognition as a Microsoft Partner of the Year. In summary, what sets Reliance Infosystems apart is our unwavering commitment to empowering organizations through digital transformation. Leveraging our profound industry insights and state-of-the-art technologies like Microsoft Dynamics 365, we equip our clients to achieve unparalleled operational efficiency and thrive in their respective sectors. Engagement with Microsoft Reliance Infosystem’s collaboration with the Microsoft team, particularly with Oluwaremileku Olowu (Oluwaremilekun.Olowu@microsoft.com), was instrumental in positioning the company as a trusted partner for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)solutions within the dynamic energy sector. Organizing and conducting envisioning sessions enabled us to grasp Daystar Power’s specific requirements and challenges. We actively engaged with stakeholders to ensure the alignment of objectives and effectively demonstrated the capabilities of Microsoft Dynamics 365 through solution presentations. Our advanced specialization in Change and Adoption Management, coupled with our expertise in Business Application, played a pivotal role in establishing trust with Daystar Power. This showcased our ability to deliver intelligent automation solutions tailored to their unique needs, solidifying our position as a reliable and adept ERP and CRM solution provider in the energy sector. Removing Deployment Complexities To tackle the multifaceted challenges faced by Daystar Power, Reliance Infosystems prioritized strategic alignment engagements. We delved deep into understanding Daystar Power’s specific operational environment, the peculiarities of its supply chain, the nuances of its customer engagement processes, and the intricacies of its sales strategies. This comprehensive understanding was crucial in formulating tailored solutions that would address their unique challenges effectively. To guarantee the successful adoption and seamless integration of the proposed solutions, Reliance Infosystems instituted a robust change and adoption framework. This framework was meticulously designed to facilitate the easy familiarization of Daystar Power’s employees with the new Dynamics 365 technologies. Through targeted training sessions, hands-on workshops, and continuous support, we ensured that the employees were equipped with the necessary skills and knowledge to leverage the new technology to its fullest potential. This approach was instrumental in enabling Daystar Power to derive optimal benefits from the new systems, driving efficiency, and effectively resolving the identified operational complexities. 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9Mobile’s Strategic IT Transformation with Azure Kubernetes Service Industry: Telecommunications Customer Name: 9 Mobile Industry: Telecommunications Country: Lagos, Nigeria Solution: Azure Kubernetes Service (AKS) Partner: Reliance Infosystems Overview For a decade and a half, Emerging Markets Telecommunication Services Limited (EMTS) has provided mobile and internet services both wired and wireless, for millions of Nigerians. Popularly known as ‘9Mobile’ or ‘Etisalat’, their customers depend on them to place local and international calls, surf the internet, social media and stay connected to the world. 9Mobile obtained the Unified Access Service License from the Nigerian Communications Commission and its innovative infrastructure and top-notch service quality has endeared the brand to the hearts of many Nigerians. As a telecommunications pillar with millions of dependents, 9Mobile made the constructive decision to improve their service delivery to their trusted customers. The Challenges Managing a telecommunications operation and being responsible for the connectivity of millions of people is no mean feat. 9Mobile realized their current capacity could not deliver the exceptional service they desired. With their services being accessible through various channels such as mobile applications and Unstructured Supplementary Service Data (USSD), it was imperative that the application development processes were revived. Despite taking the leap of transformation and investing in cloud infrastructure, 9Mobile had yet to utilize their investment wholesomely. Many resources remained untapped, resulting in reduced efficiency. It affected their responsiveness to client requests as slower response times inhibited exceptional service delivery. 9Mobile decided to improve their business continuity and disaster recovery capabilities ahead of a major situation. The Pivotal Moment The telecommunications pillar partnered with Reliance Infosystems to usher them into a new league of digital transformation. As a leading ICT organization, Reliance Infosystems provided the expertise to launch 9Mobile’s digital dreams. We resolved their challenges and unlocked unprecedented scalability and agility. Welcoming Transformation Consultations with our experts unveiled Azure Kubernetes Service (AKS) as the anchor solution to address 9Mobile’s needs. While AKS had the spotlight to transform its IT strategy, it rallied the support of other Azure solutions including Azure Key Vault, Azure Container Registry, and Azure Active Directory. Each solution deployed addressed 9Mobile’s concerns and restructured those processes. Here is how these solutions served the telecommunication giant: Azure Kubernetes Service Designed to manage containerized applications, it enabled the teleco to deploy and manage microservices-based applications such as software-defined networking solutions on the cloud, driving communication innovation. It also optimizes costs as it scales resources up and down according to demand. Azure Key Vault This contributes to data protection and compliance as it securely stores and manages sensitive information such as encryption keys for network traffic and sensitive customer information using the telecommunication service. Azure Container Registry 9Mobile leverages the registry to store and manage container images for their network services and applications. This supports the faster release of applications, ensuring customers always obtain high functionality across the platforms. Azure Active Directory The cloud-based service manages identity and access securely and prevents unauthorized entry into sensitive services, applications and resources. It further heightens security and compliance. Azure DevOps This offers a comprehensive suite for software and product development which empowers 9Mobile to drive innovation at a faster pace. It streamlines the development and deployment of network applications, services, or functions, enabling faster time-to-market and improved collaboration. Azure Load Balancer The cloud service that distributes incoming network traffic across multiple servers to ensure high availability and reliability. It redirects 9Mobile’s customer traffic to healthy servers in case of failure, minimizing downtime and service disruption. Azure Monitor To crown it all, network performance, resource utilization, service delivery, and customer satisfaction are monitored with the Azure Monitor. It automatically triggers alerts and actions based on predefined thresholds, enabling proactive management of potential issues. Before adopting Azure Kubernetes Service (AKS), 9mobile faced challenges in accelerating application development and managing cloud resources efficiently. The adoption of AKS transformed their IT strategy, enabling seamless management of cloud resources, enhanced application availability, and improved responsiveness. By leveraging AKS, 9mobile improved its ability to deliver high-quality telecommunications services, ensuring business continuity and supporting digital transformation efforts. A New Dawn Reliance Infosystems deployed Azure Kubernetes Service (AKS) for 9mobile, focusing on simplifying containerized application management, enhancing portability, automating scaling and load balancing, and ensuring high availability. The deployment process included integrating AKS with other Azure services discussed above to improve security, development productivity, and traffic management. 9Mobile recorded improvement in efficiency, productivity, scalability, security, and a quick return on their investment. The application development processes became streamlined, and auto-scaling enhanced the scalability of their systems. Additionally, accelerated security translated to better compliance, regulation, and less threat to business continuity. 9Mobile now enjoys high availability and responsiveness, accelerated application development and deployment, and improved business continuity and disaster recovery capabilities. Key Metrics 40% Boost in Efficiency 64% Increase in Productivity 60% Security Boost 75% Boost in Scalability Stay in Touch Interested in getting ahead of the competition with advanced technologies? Book a free session {here} with our specialists. 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Bank of Uganda Transforms Operations with Secure and Scalable Data Replication Solution Industry: Finance Customer Name: Bank of Uganda Industry: Finance / Banking Country: Kampala, Uganda Solution: Electronic Money Data Replication Service (EMDRS) Partner: Reliance Infosystems Overview The Bank of Uganda (BoU) upholds the mission to maintain macroeconomic stability and a sound financial system in Uganda. As the central bank, it oversees and regulates the activities of Ugandan financial institutions. With its status as the first bank of the nation, BoU required certain implementations to expand its capabilities to serve the people of Uganda better. The Pain Points BoU observed that it became increasingly complex to integrate data from multiple Electronic Money Issuers (EMIs) due to the differences in data sources and formats. They also struggled with real-time data processing as the data replication and analytics capabilities to propel timely decision-making and regulations were unavailable. For a national bank, data processing and analytics are a priority as the results become key indicators for decisions that determine the financial position of a whole country. Beyond these challenges, there was the final issue of security and compliance. As a regulatory body they also need to meet stringent security requirements to maintain data privacy and integrity of customer information. A data breach from a national bank is a catastrophe that must be avoided and BoU was proactive in implementing strategies to maintain top-notch security. The Pivotal Moment Solution Deployed After careful consideration, the Reliance Infosystems team implemented the Electronic Money Data Replication Service (EMDRS) system. This solution consists of several Azure-based technologies including Azure Synapse Analytics, Azure Data Lake Gen2, Azure Key Vault, and Azure API Management. The solution enabled real-time data ingestion, secure data storage, and advanced analytics capabilities. In more details, each solution’s value is highlighted below: Azure Synapse Analytics Allows BoU to query large financial datasets and perform complex analytics. It helps to process vast amounts of transactional data, market data, and customer interactions. Analytics is the gateway to understand the customer by reading what the numbers say and insights identify better ways to serve clients. Azure Data Lake Gen2 provides an efficient and organized data storage and management system. A financial institution of such calibre requires an extensive storage capacity for all financial data for the country and administrative information. Azure Key Vault Manages confidential financial documents, a secure cloud service for maintaining sensitive information. Security cannot remain trivial in any form and the vault provides an avenue to enforce information confidentiality without compromising efficiency and productivity. Azure API management Empowers BoU to handle authentications and monitor API traffic. It is the middleman between the system and the user, transmitting information from the front-end to the back end and vice versa. The critical roles these solutions play affords BoU the capacity to process, analyze, and secure data effectively while complying with industry standards. Compared to the experience before the intervention of Reliance Infosystems, our deployed solutions enhanced processes such that the BoU representatives wished their challenges had been resolved sooner. Engagement With Microsoft Implementing BoU’s Electronic Money Data Replication Service unlocked a new realm as they experienced a 65% boost in efficiency. The team no longer required heavy manual interventions since data ingestion and processing workflows became streamlined. The automated data pipelines and real-time analytics boosted productivity and improved operational efficiency. Additionally, Azure’s scalable infrastructure accommodated growing data volumes seamlessly. The heightened security measures improved compliance levels. Together, BoU increased the pace of decision-making, leading to significant ROI. Unpack The Complexities Our client had this heartwarming comment on their Reliance experience: “Reliance has offered the Bank of Uganda a platform to open our eyes, especially from a relationship perspective. We appreciate that and believe that going forward there is a lot in the ocean for both of us. Thank you for your kindness and support from so many dimensions and thank you for giving us the motivation on our projects and many others that will come.”– Peter, Project Manager. Key Metrics 65% Boost in Efficiency 82% Customer satisfaction 60% Productivity Boost 85% Boost in service Delivery Interested in optimizing your operations for efficient and scalable outcomes with our Azure-based technologies? Book a Free Discovery session {HERE} with our specialists to get started. Similar Stories view all Housing Finance Group Customer Stories HF Group Optimizes Incident Management with Microsoft Power Platform. Customer Name: Housing Finance Group (HF Group) Industry: Financial Services Location/Country: Nairobi, Kenya. Solution:… Read More CAAB CAAB’s Drive for Swift Policy Communication Industry : Aviation Customer Name: Customer Name: Civil Aviation Authority of Botswana (CAAB) Business Problem: Traditional manual paper processes… Read More ABSA Customer Stories Teams Enterprise Voice & Anywhere365 UCC Customer Name: ABSA Bank Ghana Ltd (ABSA Group) Location: Ghana Industry: Banking Business Problem: Inflexible and costly… Read More

Customer Stories Secure and Seamless: NNFEMs Group Defends Against Digital Disasters with Sophos XGS Firewall Customer Name: NNFEMs Group Industry: Cosmetics Manufacturing Industry Location/Country: Lagos, Nigeria Solution: Sophos XGS Firewall Partner: Reliance Infosystems Overview NNFEMs Group is a prominent Nigerian company dedicated to serving the beauty, personal care, home care, and baby care needs of the African family. With a solid foundation built on integrity and customer satisfaction, NNFEMs has expanded its product portfolio from the initial Apple hair care range to a diverse array of brands. The company emphasizes high-quality, eco-friendly formulations and aims to provide affordable, effective solutions that seamlessly integrate into daily life. NNFEMs Group continues to evolve, driven by a mission to enhance well-being and empower individuals across Africa. The Roadblocks to Network Efficiency The NNFEMs Group encountered substantial network disruptions and service interruptions after a lightning strike completely incapacitated their old security appliance. This unforeseen event triggered a series of critical issues, including: Interrupted Operations The absence of internet connectivity brought critical business functions to a standstill, disrupting workflow, hindering communication, and preventing access to essential digital resources. Security Vulnerabilities Operating without a robust security system left the network wide open to a myriad of cyber threats, including data breaches, ransomware attacks, and unauthorized access. Sensitive company information, customer data, and intellectual property were at significant risk of exposure or theft. Lack of Visibility The inability to monitor network activity closely created a blind spot, making it impossible to detect anomalies, identify potential security breaches, or troubleshoot technical issues promptly. This heightened the risk of undetected cyberattacks, system failures, and performance degradation. Asset Protection Concerns The loss of the security appliance compromised the organization’s ability to safeguard valuable digital assets, such as financial data, customer records, and proprietary software. This increased the likelihood of data loss, corruption, or destruction, with potentially devastating consequences for the business. The Game Changer: Sophos XGS Firewall To address these pressing issues, NNFEMs Group turned to Reliance Infosystems for a solution. Reliance Infosystems recommended and deployed the Sophos XGS Firewall, an advanced security solution known for its robust capabilities. This firewall was selected for its ability to restore connectivity, provide comprehensive data protection, and enhance user management. By implementing the Sophos XGS Firewall, NNFEMs Group was able to overcome their critical challenges, significantly enhancing their network security and operational capabilities. This strategic move ensured that NNFEMs Group could continue their operations smoothly and securely, positioning them for sustained success and growth. The Digital Reinvention: Transformative Benefits Post-deployment, NNFEMs Group experienced a remarkable transformation. The implementation of the Sophos XGS Firewall brought about a suite of benefits that revolutionized their digital infrastructure: Restored Connectivity The deployment of the Sophos XGS Firewall reestablished seamless internet access across the organization. This ensured that business operations could continue without interruption, significantly reducing downtime and enhancing overall productivity. Enhanced Security With the Sophos XGS Firewall, comprehensive data protection measures were put in place. These measures safeguarded the company’s critical information assets from potential cyber threats, ensuring that sensitive data remained secure and uncompromised. User Management The solution provided improved visibility and control over network user activities. This enhancement bolstered internal security protocols, allowing for better monitoring and management of user behavior. As a result, the company could more effectively protect its assets and maintain a secure digital environment. The Path Forward: Sustained Success NNFEMs Group’s journey with the Sophos XGS Firewall has yielded significant outcomes. The solution has been instrumental in transforming their digital landscape, achieving remarkable results across various metrics. On a scale of 1 to 100, the Sophos XGS Firewall scored an impressive 99% in improving efficiency, productivity, agility, scalability, security, and ROI. The successful implementation of the Sophos XGS Firewall has not only addressed NNFEMs Group’s immediate challenges but also positioned the company for future growth and resilience. With a solid digital foundation in place, NNFEMs Group is well-equipped to navigate the evolving technological landscape and achieve sustained success. Is your business facing similar network challenges? Contact Reliance Infosystems to learn more about how we can help you achieve similar success. Join Us Today Similar Stories view all ZESCO ZESCO (Zambia Electricity Supply Corporation Limited) stands as a prominent state-owned entity within Zambia’s energy landscape. Read More YOA Insurance YOAIB is a well-respected partner and trusted advisor. YOA assist its clients to measure and manage their business risks cost-effectively so they can focus on… Read More Vetiva Vetiva Capital is a thriving pan-African financial services company located in the heart of Lagos, Nigeria. The group has several subsidiaries which provide dedicated financial… Read More

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