Victoria Commercial Bank (VCB) is a private bank established initially as Victoria Finance Company, a non-bank financial institution (NBFI). In 1996, following the issuance of a banking license by the Central Bank of Kenya, the company rebranded to Victoria Commercial Bank. VCB focuses on serving large corporations and high-net-worth clients and offers personal banking services to the employees of its corporate clients.
Victoria Commercial Bank (VCB) sits on the throne of corporate governance in Kenya. Its position in private banking sets the pace for other banks to redefine their banking processes through digital technology. The bank is bound by its resolute dedication to delivering exceptional service and building lasting relationships and is also driven by its vision to establish new benchmarks in the financial industry, consistently elevating the value they provide to their clients and the communities served. Despite well-thought-out plans and execution, VCB experienced challenges in managing banking processes efficiently and they required the professional guidance of digital transformation experts.
Victoria Commercial Bank knew these challenges had to be mitigated and they entrusted their digital transformation journey to Reliance Infosystems. Our team of experienced hands, versatile portfolio, international recognition and presence were more than sufficient to convince the financial giant that their digital future was assured with Reliance Infosystems as their trusted partner. This turned out to be a great decision as their processes were optimized to easily scale in today’s business landscape.
The Reliance team took VCB on a seamless digital transformation journey to resolve their disparate data sources, inefficient data management and limited capabilities for advanced data analytics. We deployed and implemented Microsoft Fabric, a robust data warehousing solution, to provide scalability thus improving the overall performance and granting limitless insight into customer behaviour.
Microsoft Fabric, which is a comprehensive cloud-based data platform, helped to simplify the bank’s data management and analytics. It supported every stage of the company’s data lifecycle, reduced data complexities, and was useful across multiple departments. Fabric makes it easy to facilitate decision-making decisions through the power of advanced analytics and machine learning. All these are further achieved through the seamless collaboration it offers the relevant team, integrating with Power BI, end-to-end services, and the support for open data formats.
The successful deployment of Microsoft Fabric ushered in a unified data platform. VCB was able to streamline data ingestion, ensure scalability and enhance data quality. This enabled data scientists to access and analyze customer data efficiently, identify churn patterns, and develop predictive models. The integration with Power BI facilitated real-time insights, improving decision-making and customer retention strategies.
Victoria Commercial Bank, through Microsoft Fabric, now experience improved daily activities all around. From improved data quality to higher data accuracy and consistency, deeper visibility into customer behaviour and churn patterns to implement proactive measures to retain customers, interactive reporting and analytics, and more, the bank can better satisfy customers, supporting its goal to deliver exceptional service and build lasting relationships while championing the path to digital banking.
35% increase in data processing time
42% enhanced data analysis capability
65% improved productivity
40% increased scalability
45% strengthened security and compliance
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