Azure Storage Demystified: An Using Blob Storage for Large-Scale File Hosting In today’s data-driven landscape, managing large volumes of unstructured data—such as images, videos, and backups requires a robust, scalable, and cost-effective solution. Azure Blob Storage emerges as a leading platform, offering businesses the tools to store and manage massive datasets efficiently. What is Azure Blob Storage? Key Features and Benefits Getting Started with Azure Blob Storage Why Choose Reliance Infosystems for Your Azure Blob Storage Needs? About the Event Artificial Intelligence (AI) is no longer a futuristic concept, it is the key to unlocking unprecedented business opportunities today. In collaboration with Lagos Business School, Reliance Infosystems invites you to an exclusive AI Master Class designed specifically for C-level executives. This immersive program will equip you with the strategic insights and practical knowledge to harness AI for innovation, operational efficiency, and business growth. Key Features and Benefits Scalability Azure Blob Storage is engineered to scale seamlessly, accommodating data growth without compromising performance. It can handle petabytes of data, ensuring businesses can expand their storage needs as they grow. Cost-Efficiency Azure offers a tiered storage model—Hot, Cool, and Archive—allowing businesses to optimize costs based on data access patterns. For instance, the Cool tier is designed for infrequently accessed data, offering a cost-effective solution for long-term storage. Security and Compliance Azure Blob Storage provides robust security features, including data encryption at rest and in transit, access controls, and compliance with industry standards such as HIPAA, PCI-DSS, and ISO. These features ensure that your data is protected against unauthorized access and breaches. High Availability and Durability With a durability of 99.999999999% (11 nines), Azure Blob Storage ensures that your data is highly available and protected against hardware failures. This level of durability is achieved through geo-replication and redundancy options. Integration and Management Azure Blob Storage integrates seamlessly with other Azure services, such as Azure Functions for serverless architectures and Azure Data Lake for big data analytics. This integration simplifies workflows and enhances productivity by enabling easy data exchange and management across various Azure services. Getting Started with Azure Blob Storage Create an Azure Storage Account Sign in to the Azure portal and create a new storage account. This account will serve as the container for your blobs. Create a Container Within your storage account, create a container to organize your blobs. Containers act as virtual folders, allowing you to manage your data efficiently. Upload Your Data Use the Azure Portal, Azure Storage Explorer, or Azure CLI to upload your files into the container. Azure supports various data types, including text and binary data. Manage Access and Security Implement role-based access control (RBAC) and shared access signatures (SAS) to manage permissions and secure your data. These tools help ensure that only authorized users can access or modify your data. Why Choose Reliance Infosystems for Your Azure Blob Storage Needs? At Reliance Infosystems, we specialize in helping businesses navigate the complexities of Azure Blob Storage. Our team of experts offers: Consulting Services: We assess your storage needs and recommend the most suitable Azure services to achieve your objectives. Migration Assistance: We facilitate a seamless transition from on-premises infrastructure to Azure, minimizing downtime and ensuring business continuity. Ongoing Support: We provide continuous monitoring and optimization of your Azure environment to ensure optimal performance and cost-efficiency. Contact us today to learn how we can assist you in leveraging Microsoft Azure to drive innovation and growth in your business. Contact us today to learn how we can assist you in leveraging Microsoft Azure to drive innovation and growth in your business. Contact Us

CAAB’s Drive for Swift Policy Communication Industry : Aviation Customer Name: Customer Name: Civil Aviation Authority of Botswana (CAAB) Business Problem: Traditional manual paper processes for Memorandum Management, coupled with on-premises data storage, lead to delays in regulatory actions, high operational costs, and an increased carbon footprint from excessive printing. Solution: Microsoft Power Platform Partner: Reliance Infosystems Abstract Reliance Infosystems partnered with the Civil Aviation Authority of Botswana (CAAB) to address traditional manual paper processes, reducing delays, operational costs, and environmental impact. Leveraging Microsoft’s Power Platform, the initiative streamlined operations, achieving more than 75% improvement in memorandum turnaround time and reducing paper involvement by 95%. Through meticulous problem-solving and tailored solution implementation, CAAB transitioned from manual processes to streamlined automation. The partnership exemplifies a commitment to environmental sustainability and efficient processes. Understanding The Problem Improving the circulation of critical information and notices within the Civil Aviation Authority (CAAB) has emerged as a significant challenge. Despite its apparent simplicity, this issue is of paramount importance for an organization tasked with making decisions that directly impact the safety of approximately 3 million Batswana who rely on air travel. The CAAB holds the responsibility for regulating and advancing air transport, furnishing air navigation services, overseeing airports, and advising the government on all civil aviation matters. The overarching objective is to regulate and foster a safe, secure, and sustainable aviation sector in alignment with global standards and practices. Decisions are made continuously, necessitating approval from pertinent stakeholders before dissemination to ensure compliance. Any delay in distributing memos could pose serious risks to operators and stakeholders, potentially compromising the safety of air travelers. This concern is exacerbated by the CAAB’s pursuit of enhanced profitability, which prompted the establishment of the Business Development Unit dedicated to generating revenue across all CAAB-managed airports. Consequently, regular communication of regulatory updates and information has become imperative. The antiquated method of disseminating information using physical paper documents not only incurs delays due to the need for multiple downloads and printing for approval signatures but also contributes to excessive paper usage. This not only escalates costs but also contradicts eco-friendly practices. Solution Deployed To tackle this challenge head-on, we embraced a systematic approach aimed at dissecting the issue and charting a clear path towards an automated, efficient operation. Our journey commenced with a dedicated focus on listening and consulting, where we attentively absorbed the customer’s pain points and collaborated to craft the optimal solution. Transitioning into the inspire and design phase, we showcased the capabilities of Power Automate in automating approvals, dispatching notifications and reminders, and even tracking the progress of approval processes. Additionally, we underscored the robustness of SharePoint as a platform for memo management, encompassing storage, retrieval, and audit functionalities. This conviction was further reinforced by a compelling proof of value, assuring the CAAB team of the feasibility of our proposed solution. Solution Deployed contd Advancing to the realization of value, our priority was to cement the trust gained from the CAAB team and ensure the highest levels of customer satisfaction. Seamless alignment and implementation with our partners were paramount, ensuring a harmonized execution of the project. By introducing multiple approval levels, CAAB gained the added benefit of adjusting the number of stakeholders involved in each memo, offering unparalleled flexibility. Recognizing the pivotal role of user acceptance in the success of the new systems, we conducted thorough training sessions for CAAB staff. This facilitated a smooth transition to the automated processes while fostering a culture of continuous improvement and innovation. Through meticulous problem decomposition and tailored solution implementation, we successfully propelled CAAB from a world of manual, sluggish, paper-reliant processes to a new experience of streamlined automation. The outcomes were resounding: memo creation and circulation are now a few clicks away; approvals are effortlessly obtained, with actions executable via mobile devices from any location; vital and urgent information, regulations, and policies are communicated swiftly. Moreover, CAAB can proudly align itself with green initiatives through the reduction of paper usage, concurrently realizing substantial cost savings. Reliance Market Differentiation Reliance (and Cloudware) stands out for its dedication to assisting customers in digital transformation, forming robust partnerships that drive mutual success. Collaborating closely with clients, we identify opportunities and introduce value-adding services, aligning our goals with theirs. This customer-centric approach sets us apart as we make their mission our own, focusing on understanding their pain points and delivering tailored solutions. Rather than just selling solutions, we prioritize fit and utilize a data-driven approach for effective problem-solving. Our commitment to digital transformation and exceptional customer experience has earned us prestigious awards. In 2021, we were honored as the Digital Transformation Company of the Year by the Beacon of Information & Communications Technology. Additionally, in 2023, we received the Business Transformation Company of the Year award at the 14th Africa’s Beacon of ICT Merit and Leadership Awards. Furthermore, our continuous recognition as Microsoft Partner of the Year in various countries for six consecutive years highlights our industry leadership and unwavering dedication to customer satisfaction. These accolades underscore our remarkable achievements in digitally transforming businesses, driving cost savings, efficiency improvements, and productivity enhancements for our customers. Engagement with Microsoft The Civil Aviation Authority of Botswana (CAAB) shoulders the pivotal responsibility of overseeing the regulation and advancement of air transport, while also managing airports and offering vital guidance to the government on civil aviation matters. Aligned with its mission to effectively and efficiently regulate and promote a safe, secure, and sustainable aviation industry in accordance with international standards and norms, CAAB embarked on a quest for a technology partner that shared and upheld its mission. In this pursuit, Reliance Infosystems emerged as the natural choice, leveraging our prowess in requirement gathering and problem decomposition. Our partnership with CAAB was steered by our adept team, illuminating the value proposition and demonstrating our proficiency in implementing desired workloads, buoyed by steadfast support from Microsoft throughout the sales cycle. Notably, our specialization in Low Code solutions garnered attention, with Microsoft’s Oluwaremilekun Olowu offering invaluable guidance during customer interactions. Today, CAAB revels in a seamlessly integrated memorandum process that has effectively eradicated the risks associated with delayed information circulation in a landscape reliant on swift and agile systems. Moreover, the adoption of our solutions has contributed to a noteworthy reduction in carbon footprint through the elimination of paper usage, concurrently enhancing operational efficiency via business process automation. This milestone marks a significant achievement in our collaborative journey, underscoring the tangible impact of our partnership with CAAB. Unpack The Complexities The memorandum process holds immense significance within CAAB, drawing keen interest from C-suite executives who underscore the importance of access control, permissions, and various other facets. Recognizing the critical nature of these concerns, we meticulously addressed them by implementing role-based access within the Power Platform solution. This approach ensured that individuals were granted access only to the essential functionalities requisite for their specific roles in the memorandum process. By doing so, we fortified the integrity of the process and instilled confidence within the CAAB team, alleviating any apprehensions associated with transitioning the memorandum process to the cloud. Our approach was rooted in a profound understanding of CAAB’s challenges, culminating in the proposition of the Power Platform as a comprehensive solution. Through close collaboration with process owners and the application of design thinking principles, we meticulously crafted a solution designed to facilitate seamless user adoption. Our paramount objective was to maintain familiarity for users while infusing innovation to optimize the system as a whole. Leveraging the capabilities of Power Automate, we introduced multiple approval pathways, both integrated within the application and accessible via email. This ensured a frictionless process for users to take action promptly and efficiently, irrespective of their location. By seamlessly integrating these functionalities, we streamlined the memorandum process, enhancing efficiency and effectiveness while upholding stringent access controls and permissions. Business Application Project Footprints As of FY 2024, our Business Application services have been deployed across various organizations, including but not limited to NNPC, Ethio Telecom, Cornerstone, Fin Insurance, JNCi, UPDC, and Civil Aviation Authorities of Botswana (CAAB). Additionally, we are in the process of developing a loan application for FCMB, a leading Nigerian bank. In collaboration with Microsoft, we are focusing on assisting numerous financial service industries in enhancing customer-related processes that traditionally rely on paper forms. These efforts include ongoing engagement and workshops with Microsoft to scale the solutions for the financial services industry. 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Customer Stories Teams Enterprise Voice & Anywhere365 UCC Customer Name: ABSA Bank Ghana Ltd (ABSA Group) Location: Ghana Industry: Banking Business Problem: Inflexible and costly on-premise systems could have improved growth and responsiveness. Commercial Impact: Anywhere365’s cloud-based system cut ABSA’s costs and scaled communication, boosting efficiency and customer satisfaction. Social Impact: ABSA’s cloud adoption enhanced operational sustainability and promoted workplace inclusivity. Deal Size: $500,000 Partner: Reliance Infosystems Abstract Absa Group Limited’s recognition for its innovative contact Center solutions underscores the importance of technological advancement in the financial services sector. Absa has significantly enhanced call quality and efficiency by harnessing Microsoft’s cloud services and integrating them with Cloud Contact Center (Anywhere365) and Azure virtual machines. This strategic implementation reflects a broader industry trend towards digital transformation, where financial institutions are increasingly adopting cloud-based solutions to improve customer service and operational efficiency. Absa’s success is a benchmark for others in the industry, demonstrating the tangible benefits of investing in technology to foster customer satisfaction and a competitive edge in the market. The success of Absa’s project highlights the critical importance of strategic partnerships in achieving business objectives. Absa could execute a complex project with precision and excellence by collaborating with a partner with a wealth of specialised experience and expertise. This synergy enhanced their operational capabilities and significantly boosted customer service and satisfaction. Such collaborations testify to the power of combining diverse skill sets to overcome challenges and drive innovation in service delivery. Absa’s strategic investment in Microsoft’s cloud services and the modernisation of its contact centre capabilities exemplify a forward-thinking approach in the financial industry. This initiative underscores the significance of innovation and adaptability in today’s fast-paced business environment, where staying technologically advanced can lead to substantial benefits. Absa’s success story inspires other companies to embrace technological advancements and invest in the future. The positive outcomes of such investments are clear: they will lead to improved service delivery, increased customer satisfaction, and, ultimately, a more decisive competitive edge in the market. Understanding the Problem ABSA Group’s issues were centred around its outdated communication and contact centre systems, which were inflexible, expensive to maintain, and not mobile-friendly. These on-premise systems hindered its ability to adapt to changing business needs, expand efficiently, and provide seamless customer experiences. It was susceptible to service disruptions and did not effectively support remote work. Below are some critical challenges addressed by implementing Teams Phone Systems alongside Anywhere365 Unified Contact Center solution Manual Identification and Verification of Customers In the old contact centre system, identification and verification were done manually, which impacted customer satisfaction and operations. The shift from manual identification and verification to automated processes has streamlined operations and enhanced customer satisfaction. Now, agents can instantly access a customer’s history, allowing for a more personalised and efficient service experience. This technological advancement underscores the importance of innovation in customer service High Maintenance Costs Maintaining and upgrading existing on-premises PBX and contact centre systems can be costly and time-consuming. Organisations incur hardware procurement, software licensing, maintenance, and IT support expenses. Teams Enterprise Voice and Anywhere365 Contact Center eliminates the need for upfront capital investments and ongoing maintenance costs associated with on-premise systems, offering a subscription-based pricing model that includes all upgrades, updates, and support services. Limited Flexibility and Mobility The existing PBX systems lack the flexibility and mobility required for modern banking operations. Employees were restricted to using desk phones or accessing limited features remotely. Teams Enterprise Voice and Anywhere365 Contact Center provide flexible and mobile-friendly solutions that enable employees to work from anywhere, using any device, and access advanced communication and collaboration tools, such as mobile apps, softphones, and web-based interfaces. Single Point of Failure The PBX and contact centre systems are susceptible to single points of failure, such as hardware malfunctions, power outages, or network disruptions. These failures can result in downtime, service interruptions, and loss of productivity. Teams Enterprise Voice and Anywhere365 Contact Center offer redundant, geographically distributed infrastructure with built-in failover mechanisms, ensuring high availability and uninterrupted service for banks and their customers. Align with best practices and Industry standards and meet regulatory laws To align with best practices and industry standards while meeting regulatory laws, The old, outdated contact centre systems could not meet these laws. In Ghana, financial institutions must adhere to the regulatory framework set by the Bank of Ghana around recording, efficient customer service, etc. Upgrading to a modern system that is flexible and scalable will ensure compliance with these regulations and position the contact centre to meet future demands. Also, the current trends indicate a shift towards omnichannel customer support, cloud computing, and the implementation of AI to enhance customer experience and operational efficiency. Limited Scalability The existing traditional PBX and contact centre systems have limited scalability, making it challenging for ABSA Bank to adapt to changing business needs and accommodate growth. Social Impact ABSA Bank implemented a VoIP solution, Anywhere365 Contact Centre, to address these issues, integrated with Microsoft Teams. Anywhere365 is a cloud-based platform that offers scalable solutions to handle fluctuating call volumes and customer interactions without requiring additional hardware or infrastructure investments. This solution eliminated the need for upfront capital expenditures and ongoing maintenance costs associated with on-premises systems. The subscription-based pricing model includes all upgrades, updates, and support services. The Anywhere365 Contact Centre platform is flexible and mobile-friendly, allowing employees to work from any location using any device. Advanced communication and collaboration tools, including mobile apps, softphones, and web-based interfaces, enhance productivity and efficiency. The platform also features redundant, geographically distributed infrastructure with built-in failover mechanisms, ensuring high availability and uninterrupted service for ABSA Bank and its customers. The project was executed in two phases: the Teams Enterprise Voice, which enables Teams users to make inbound and outbound calls to PSTN lines, and the Anywhere365 unified Contact Center. Integrating a third-party Unified Contact Centre (UCC) platform with a Teams phone system, as in the case of ABSA bank, involves several critical steps to ensure seamless operation and security. Using an E1 to SIP converter is essential for maintaining existing PSTN lines while enabling compatibility with the Session Border Controller (SBC) for direct routing within Teams. Security is paramount, especially for financial institutions like ABSA bank, which necessitates the establishment of an IPsec VPN to safeguard voice traffic between the on-premises environment and the SBC hosted in the Azure cloud. Deploying robust firewalls, such as FortiGate on-premises and Sophos in Azure, provides an additional layer of protection. The Audiocodes SBC, positioned behind the Sophos firewall, plays a crucial role in managing voice traffic, leveraging defined routing rules to facilitate communication between the Internet Telephony Service Provider (ITSP), Teams, and the Anywhere365 Dialogue Cloud. This intricate setup exemplifies the careful planning and execution required to integrate advanced telecommunication systems with existing infrastructure while prioritising security and functionality without impeding productivity. Unique Value Proposition Reliance Infosystems continues to focus on helping our customers digitally transform their operations, creating a reliable partnership that drives the achievement of collective objectives. We have continued introducing other cloud services to the customer and have steadily grown Teams and Azure consumption at 30% per quarter. At Reliance Infosystems, we pride ourselves on building robust customer partnerships. By closely collaborating, we consistently uncover new opportunities and integrate value-adding services that align with our customers’ objectives. Our approach profoundly involves understanding and internalising our clients’ missions, ensuring their goals become ours. This shared vision and mutual success philosophy distinguishes us in the industry, fostering a unique and enduring bond with those we serve. Reliance Infosystems has demonstrated its ability to deliver substantial value to its customers by reducing operational costs, enhancing efficiency, and increasing productivity. Such recognition is a marker of past accomplishments and a catalyst for future endeavours in the ever-evolving landscape of technology and business. Engagement with Microsoft As a digitally driven bank, ABSA Bank’s operations rely on technology to deliver its purpose to customers: bringing possibilities to life through creative ways to provide technologies. ABSA Bank Ghana required a technology partner that understood and supported its purpose. With the support of the team at Microsoft, Reliance Infosystems / Cloudware Limited’s value mandate and competency in Modern Work Solutions Partner designation were validated in this account. Through co-engagement and POC/POV/POT, we addressed the ABSA team’s operational concerns regarding their contact centre. Also, showcasing our advanced specialisation in Adoption and change management, Teams Calling, Teamwork, and Meeting and Meeting Rooms for Microsoft Teams was crucial in affirming the customer’s decision to partner with a team equipped with the right skills to successfully deliver on the project’s objectives. The Microsoft team, Oluwaremilekun Olowu (Oluwaremilekun.Olowu@microsoft.com), provided much-needed support in our conversations with the customer. Integrating Anywhere365 with ABSA Bank’s Microsoft Teams Phone System significantly advances customer service operations. This collaboration has enabled the bank to streamline communications and enhance customer interactions by leveraging the robust features of Anywhere365/Microsoft Teams. As a result, ABSA Bank is now better equipped to fulfil its commitment to providing exceptional service to its customers, ensuring their needs are met promptly and efficiently. Business & Digital Transformation ABSA Bank’s journey towards innovation and growth inspires many in the banking industry. The bank faced significant challenges with its conventional communication and contact centre systems, hindering its ability to adapt to changing business needs and growth. However, with a determined spirit and a passion for innovation, the bank successfully overcame these obstacles and transformed its operations. The bank’s decision to move away from on-site traditional communication and contact centre systems proved a game-changer. By embracing mobility and flexibility, ABSA Bank’s employees were no longer tethered to their desk phones. Instead, they gained remote access to previously unavailable features, increasing productivity and a seamless customer experience. ABSA Bank’s transition to cloud-based contact centre systems exemplifies the strategic advantage of embracing digital transformation in the banking sector. By leveraging the cloud’s scalability and flexibility, ABSA Bank streamlined its operations and enhanced its responsiveness to customer demands. This initiative-taking approach to adopting innovative technology has not only positioned ABSA Bank as a leader in innovation but also underscored the critical role of agility in maintaining a competitive edge in today’s dynamic market landscape. Testimonial At Absa Ghana, our collaboration with Reliance Infosystems, supported by Microsoft, has been instrumental in the revolutionary upgrade of our contact center capabilities. The implementation of the Anywhere 365 Contact Centre on Azure marked a significant milestone in our digital transformation journey. This move has significantly enhanced our operational agility, scalability, and customer engagement, setting a new standard in the financial services industry for innovation and customer service excellence. The expertise and insights provided by Microsoft, coupled with Reliance Infosystems’s implementation prowess, were key to the seamless integration and maximization of Microsoft cloud technology’s benefits. This partnership not only addressed our immediate need for a more flexible, scalable, and cost-effective contact center solution but also aligned perfectly with our vision for future growth and technological advancement. Thanks to Reliance Infosystems and Microsoft, Absa Ghana has successfully transitioned to a modern cloud-based contact center, reducing maintenance costs, enhancing remote work capabilities for our team, and ensuring uninterrupted, high-quality service for our customers. This project underscores our commitment to leveraging cutting-edge technology to stay ahead of market demands and continuously improve our customer service. Similar Stories view all ABSA Read More AirtelTigo AirtelTigo’s strive to reduce carbon footprint Reliance Infosystems’ role in AirtelTigo’s mission to build efficient processes that reduce carbon footprint where every phone call smiled… Read More BICA BICA’s Leap Forward with Dynamics 365 Customer Insights (Marketing) Industry : Professional Association Customer Name: Botswana Institute of Chartered Accountants Business Problem: Inefficient bulk email… Read More

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